Receipt of Order - For your convenience, The Paddock does not require a signature on standard Ground shipments. Signatures are required on Express and Freight shipments. |
Order Inspection - All orders should be inspected immediately upon receipt. Damage, shortages, and discrepancies must be reported within 3 days of receipt. Any damage to a freight order must be documented with the carrier before accepting the package. |
Refused / Undeliverable Orders - If an order is returned to us as undeliverable or refused, we will process it in accordance with our "Hassle Free Return" policy. In order to receive a reshipment, please contact a customer service representative. |
Damage Protection - You can put your mind at ease, by adding our $2.50 Damage Protection Plan to your order. You no longer have to deal directly with the carrier on damage claims. If you have a damaged order arrive, just call our 800 number and speak with a Customer Service representative. We will reship a replacement piece immediately (if available) and handle the claim for you. Click here for more information. |